Service
Field service
Work orders, dispatch and technician visits
Log what customers ask for, turn it into a work order, dispatch technicians to sites without double-booking and collect a visit report with photos.
Open Field service
Opens in RIO. You will be asked to sign in if you are not already, and you see it when your role allows.
Who uses it
Installers, maintenance companies and on-site service teams.
What teams do with it
Dispatch the day
See unplanned work orders, most urgent first, and book a technician who is free.
Know the equipment
Keep each customer’s sites, access notes and installed equipment.
Report from site
Technicians open their visits, tick the checklist and file the report.
Key features
- Customers, sites and equipment
- Service requests and work orders
- Dispatch with clash checks
- Technician view in each site’s time zone
- Visit reports with photos
Connected apps
Works on its own today. It shares your organization’s people, roles and sign-in with every other app.